FREQUENTLY ASKED QUESTIONS
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–14 business days, depending on your location. During high-demand periods, shipping may take slightly longer.
Will I receive a tracking number?
Yes. Once your order has been shipped, you’ll receive an email with your tracking information. Please note that tracking updates may take 3–5 business days to appear.
How much does shipping cost?
We offer free worldwide shipping on all orders. The price you see at checkout is the final price — no hidden fees.
What if my package is delayed?
Occasionally, international shipments can experience delays due to customs or carrier issues. If your order hasn’t arrived within 20 business days, please contact us and we’ll assist you right away.
What happens if my package is lost?
If your package is confirmed lost in transit, we will either resend your order free of charge or issue a full refund.
I entered the wrong address. What should I do?
If your order hasn’t been shipped yet, contact us immediately so we can update it. Once the order has been dispatched, we are unable to change the shipping address.
💳 Orders & Payments
What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, American Express, Apple Pay, Google Pay, Klarna, and more. Available payment options may vary depending on your location at checkout.
Is my payment secure?
Yes. All transactions are protected with SSL encryption and secure payment gateways to keep your information safe.
I didn’t receive a confirmation email.
Please check your spam or junk folder first. If you still can’t find it, contact us with your full name and we’ll resend the confirmation.
🔄 Returns & Refunds
Do you accept returns?
Usually we do accept refunds or replacements if there’s a problem with your order, such as a defective item, damaged package, or incorrect product. We offer a 30-day refund policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging. Please contact our support team first so we can review your case and guide you through the process.
How do I request a return or replacement?
Email us with your order number, a description of the issue, and photos if possible. Our team will confirm whether a refund or replacement can be approved.
What if my item arrives damaged or faulty?
If your order arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with photos. We’ll do our best to arrange a replacement or refund quickly.
How long does it take to process a refund?
Once approved, refunds are usually processed within 2–5 business days back to your original payment method.
